Frequently Asked Questions


How can we help?

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the return policy?

We want you to be happy with your order so if for any reason you are not, we offer FREE returns within 30 days of purchase. Please see our Return Policy for full details on our money-back guarantee.

Where do you ship to?

We currently ship across Canada and the United States.

Do you offer free shipping?

Yes! We’re pleased to provide free shipping on all orders over $150 within Canada and the US.

How quickly will I receive my order?

We process orders within two business days and offer express shipping within the US and Canada. Most orders should arrive within 5 to 7 days.

How do I track my order?

You will receive a confirmation email soon after you place your order and, once shipped, a second email with a tracking link. Please don’t hesitate to get in touch if you have any concerns.

Fabrics & Sizes

What size should I buy?

We offer a range of sizes, which vary by item:

Cotton Sateen Sheet Sets: Twin, Twin XL, Full, Queen, King, California King 

Linen Sheet Sets: Queen, King, California King 

Duvet Covers: Twin/Twin XL, Full/Queen and King/California King

Pillowcases: Standard, King. 

Please refer to the size chart for measurements

How deep are your fitted sheets?

Depth varies by fabric and bedding size.

Cotton sheets:

Twin: 16” 

Twin XL: 16.5” 

All other sizes: 17”

Linen sheets:

Twin & Twin XL: 15” 

All other sizes: 16” (This allows for a nicely snug fit on deep mattresses.)  

Please see our full size guide for measurements.

What is the difference between your bedding fabrics, linen, cotton sateen and cotton percale?

Linen bedding is breathable and cooling, and while quite crisp at first, it softens with use and washing, getting even better as time goes on. Cotton Sateen refers to the silky weave that creates a smooth, cool and lustrous hand-feel. It also softens with washing. 

Percale is more matte and crisp, and ours is stonewashed for a super soft feel.

How do I care for my bedding?

Wash sheets in warm water, separate from other fabrics. We recommend using a gentle, earth-friendly detergent. Dry on low to medium heat. For duvet covers, wash in warm water, separate from other fabrics, on a medium or gentle cycle. Dry on low to medium heat.

Do you offer fabric swatches?

Yes, please email specifying which fabric samples you’d like.

Do you give a trade discount to interior designers?

Yes, we love working with designers. Please sign up through our trade section linked here.

Sustainability & Ethics

Where are your products made and are they ethically produced?

We work closely with only FAIRTRADE-certified factories that guarantee fair wages and ethical working conditions for all employees. Our products are proudly made by carefully chosen manufacturing partners in India, Turkey and Portugal. Read more about our manufacturers and FAIRTRADE in our blog.

What are your company's sustainable practices?

We use GOTS certified organic, and OEKO-TEX® certified materials for all of our products and are working towards 100% GOTS certification. All of our packaging is made from recycled, eco-friendly materials, and delivered through an electric vehicle fleet.

Get in touch

Have questions about your order, or a general enquiry?